Been paying for service that has not been working

o have been paying Telkom for 10 meg Adsl line that has not been working since December 2015 <br> I then went to Telkom store Rosebank in January after numerous fault logs to cancel my Telkom internet service <br> I was told to download from Internet as they don't help customers fill in the correct forms at the Telkom stores anymore <br> I downloaded the form as instructed emailed.<br> Guess what no one read the form and Telkom then cancelled all my services with them Telephone lines as well as internet services<br> My wife and I have been back 3 times logged 6 faults and had no internet or telephone lines whilst we had to keep paying for services not rendered <br> Then we were told the only way to get out telephones working was to cancel the initial cancellation.<br> So we have been paying for telephone service internet service Adsl 10 meg and email and have not have email since December 22 had our telephone line disconnected and all we wanted to do was cancel our Adsl service with Telkom as their ADSl service is **** never works has terrible speed and we could no longer cope waiting 2 hours on the call center line to be told we can't be helped not my department still can't cancel my Adsl contract