NM
Ngwako M

1 reviews | Active since Sept 2015

08 Jan 2016, 12:33

been billed for an expired contract

My 1x contact with Telkom mobile expired on the 6th of December 2015 and i was paying R365 per month for it. On the 3rd of November 2015 i went to telkom shop in Centurion n fill in a consumer request for contract and service cacellation. I got a call from telkom agent for an upgrade n i told them no. Because i have requested a contract cancellation. I have just been billed R1054.00 for January. Why have I been billed if I requested a cancellation. How do know I can afford it because my contract was R365.00 not R1054.00. Can you please resolve this issue a.s.a.p

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Replies (1)
Telkom
Telkom's reply08 Jan 2016, 14:48
Official
Hello Mantone007,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM184962

Regards
Luleka
Telkom Social Media Team