Been 2 months and their 72 hour turn around time hasn't finished

I have app**** for a landline service and yet after telling me they will install me within 10 working days ... well a technician comes and say the pole is broken well yet it has been for 7 years and he says we need to wait for that then he will come back well waited another 3 weeks until I call then someone comes and fixes the pole ... after the pole being fixed a few days later a technician came and says he cannot install as there is a cable fault in the area ... over 10 people live on our road which are family and all of their lines was fine including our existing line which we have on prepaid which was so funny when I had told this to telkom they made me seem as if i was stupid well they said they have escalated it to the cabling team ... it's now 2 months later our landline services go down and yes it's now 3 weeks we don't have landlines on our existing lines and yes my line I asked for had not been installed yet.... I called telkom to advise them I would like to have a complaint reference number they refused to provide this to me as I wanted to go to the ombudsen for them .... until today Im still waiting for their 72 HR turn around time to fix the new line for us ... and yes for the last 3 months telkom had never picked up the phone to tell me what is going on until I call up and start getting upset then they go the extra mile to help a customer after speak to many managers I am tired of their terrible services .... and yes I had paid R700 upfront and my line is still not connected and telkom never called me to apologise and keep me updated ... pathetic