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ashley P

1 reviews | Active since Jul 2015

27 Jul 2015, 13:56

because 1027 is a feee call they will answer you w

I am trying to fix an inter net problem for the last three months now. This is a business uncapped line used for business purposes every day and we cannot seem to do that. I have had at least 6 technicians here over the past 3 months and still my line is not working. It only works for 3 hrs after they had left and then it throws me off continuously. I have to reset this modem all the time. If i need to send or receive a an email i have to reset or switch my mobile device on. I even replaced the modem last month because the last echnician blame the modem. The last one i had here last week blame my alarm system, saying there is an interference there. So i unpluged the alarm and still the internet is not working. I pay r3gularly al4hough its not working,i deseve the service i am paying for, but dont try to phone customer service , it will take a minimum of 30 minutes before anyone answers if yhe answer. It is like phoning a morque and hoping a dead person will answer. At least they come and try to sort the problem but i might as well open a satelite office for them here coz they here so much.

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Replies (1)
Telkom
Telkom's reply27 Jul 2015, 17:11
Official
Hello ashley082,

We do apologise for your experience.

Please note that an email was sent and await your response for further assistance.

As soon as we receive your email we shall continue to assist with technical issue.

Your social media ref: SM128819.

Regards,
Boitumelo
Telkom Social Media Team