Be warned if your crucial matters relies on this company's service

I have been with this company for over 10 years if not more. They would always call or text me for their special deals in store until I got convinced and took 2 contract sims that came with a device each and router that came with a contract sim card as well.

I wasn't employed that time but had a tech business startup hence I signed up for the contracts to advance the initiative. All was smooth, I kept up with all payments due for a year if not two.

Unfortunately the business went to a down fall due to laws so I had to regenerate the whole structure which led to major financial strain. Honestly I was no longer able to keep up with payments. I went to the nearest branch and made Telkom aware of the issue and I will sort it once the business is stable.

I got ****** recently and lost my Telkom mobile prepaid sim card in the process. Telkom mobile now denies to perform a sim swap for my prepared sim card which I had years back before I took contracts with them.

The number in question is my whole life, It is all over business contracts and contacts, every single document pertaining the company relies on the number as a contact detail. I've as well sent out CV's for job opportunities also.

How do I get my life back on track and be able to pay back what's due to Telkom if they deny me that opportunity? I feel this is abuse of power, consumer right and human right violation.

Be warned if you have crucial matters that relies on this company's service, they will ditch you and claim their number once you are unable to keep up with payments.