Be Very Aware of Telkom & Cell Direct contracts. They do not allow you to cancel itYou can not cancel it!!!

I had a Telkom data 2 year (Huawei Modem) contract sine 2017. I have renewed it a few times but was still using the same Modem

On 30 October 2024, I sent and email to Telkom Support to cancel my contract. I was not unhappy with Telkom data contract but my circumstances changed and I had to cut my expences.

On the same day, 30 October 2024, I received and automatic email response from "***" . It reads as follows: The title: Trouble ticket regarding cancellation of 2 year Data contract.Your ticket has been assigned an ID of (Support # 25059).Thank you ***

Telkom never contacted me again.They still subtract the money through debit order from my bank account

I got numerous calls from Cell Direct with whom i signed the contract. All they are interested is to upgrade the contract. When I tell them I sent an email to Telkom to cancel my contract they just tell me my account is still active.They are not at all interested in assisting me.

There are 2 things left for me to do: 1) Get Legal assistance 2) Inform people on FaceBook not to take any contract through CellDirect.

It is clear that as a South African citizen I do not have the right to cancel a contract. My to customers is this: Never agreed to a contract over the phone, and do not trust a marketing company