Be cautious in signing up with Telkom Fibre poor service

Telkom Fibre Admistration for refunding a returned fibre Wifi router is dismal.

I have had so many interations with the Telkom call centre and escalated my complaint. The "system" says that I have been refuinded and notes this on the CRM reference number. However NO refund reflects in my account. How difficult is it for Telkom to send me proof of payment. This seems to be an imposible task. I had to send the agent proof of my statement with all my private transations on it to prove that the depost was not made. This was in Dec 2023 after many unsccessful calls to the Fibre contact and customer service admin departments. To date no one from Telkom has closed out my enquiry or contacted me. Be coutious in signing up for any new Fiber service with Telkom. The customer experience is poor. The processes do not work and agents are not empowered to deal with the issues or escalate them for resolution.