Be careful of upgrading with Telkom in Canal Walk.

I came into the Canal Walk store to query my ADSL wifi balance that always seems to be sketchy on the Telkom App. I also wanted to find out my upgrade options for my wifi line which is the ADSL line. A representative offered to help me as I was waiting in line. She was very nice and gave me the options for an upgrade. Even though I forgot to mention the issue of the data balance showing sketchy amounts when only using the wifi for a few days, I was happy that a good deal was offered to me as a upgrade which I accepted. I was given a extra sim card as the representative told me to use the new simcard instead. I didnt think much of it as when I got home, the old sim card was still working fine.

Two days later, I checked the wifi balance since it wasnt working for some reason. It told me I used all the Data and to the amount to which I upgraded. I rushed over to the store as quickly as possible and queried this. I was hit with such a shock where I was told that the representative actually added a new line to my account. I did not provide any details for a new line besides my ID that was given for the upgrade however there was no Payslips or bank statements given. The representative who added the new line was not in on that day and when I asked the representative who was helping what will be done about this, he just said " if she's not here to verify this then there's nothing we can do".

I had absolutely no issues with Telkom right through my two contracts which is my mobile phone and my ADSL line till now. They have always been efficient with debits and never gave me any other issues but some how managed to give me a poor experience which leaves me no choice but to leave them for a different provider as I cant trust people who miss-sells you and is not willing to somehow investigate something like this at all.