Bayside mall unpleasant service consultants

I called Telkom customer care line on 11/02/2022 to get my SIM card blocked so that I can do SIM swop. The consultant advised me that he has suspended my SIM I then need to visit a Telkom outlet to perform SIM swop. On 14/02/2022 at about 18h45 I went to Telkom Bayside Mall and I was greeted by two consultants standing at the door entrance who then instructed me to go inside to the consultant at the till. The lady advised me in a very rude manner that I should wait she doesn't know who will attend to me because she is cashing up. I turned back to the lady who sent me inside and their colleague took me in and we both went behind the tills where he showed me my number has been suspended and that I must go back home as they are closing and find means to phone the customer care line to have the suspension lifted. Till today I get different stories everytime I call Telkom and getting really frustrated as I am using that number for my cellphone banking and all the other important things. I am really disgusted by the level of service I have received from Telkom at large including the store insultants that were on duty that evening and I believe that is not the impression you want to leave your loyal customers with. I need my issue to be resolved ASAP!