Battling with Telkom for a very long time now.

<p>A long while back I was on a 4 Mbps month to month account, a sales agent called me and said I can upgrade to a 10 Mbps account on a 24 month contract, so I agreed, but only a few weeks later I realized that I'm only getting speeds up to 4 Mbps. Telkom sent a technician to test the line, he said the exchange is to far away, so I won't get speeds above 4 Mbps. I called Telkom and said the must change my account back exactly the way it was before the upgrade, 4 Mbps on month to month. I fought that battle for many months,eventually they downgraded me back to 4 Mbps, but they kept it on a 24 month contract. Because of Telkom's fault, not being able to provide the service they sold me, why should I struggle to get things back the way it was before Telkom messed it up. This whole incident took place almost 2 years back, and I'm still struggling to get it back the way it was. Please this is totally ridiculous. Telkom, please fix your mistake.</p> <p>I'm not going to pay a penalty for so called contract forfeiture, this is Telkom's mistake of two years back.</p> <p> </p> <p>Regards</p> <p> </p> <p>Heinrich </p>