Battling with Telkom

<p>I've relocated over a year ago and have requested Telkom to please update my statement details to my new location (whihc is Highlands North) as I no longer reside in Roodepoort. They connected the line and I have been paying for services at this new address for over a year, however my statements still reflect the old address. i have emailed Telkom, and called sevreal times to no avail - they just dont seem to get it right. This is so fruistrating! My most recent case number is # ********** - i spoke to Daphne - requesting my statement to reflect my current residential address which is 28 Merriman Avenue Highlands North. Why is this so difficult??? It been a year now!! </p>