Battling to Port Number

Don't bother to port Telkom Mobile. I went to Telkom Mobile on 10.07.2015 and requested my number to be ported from MTN to Telkom Mobile. The lady immediately had an attitude. I noticed she took out a nano sim and told her that I need a micro sim. She told me that it was a micro sim and loaded the port. When she was finished she noticed that it was indeed a nano sim and told me to wait 24 hours and come back to the store and she will change the details. I went back on Sunday 12.07.2015 and the number was still not ported. Bobo promised to call me on Monday 13.07.2015 but never did. My number is still not ported and Telkom Mobile cant tell me why, HOW PATHETIC IS THAT???