Battling to cancell a contract since March 2016 Case ***2

<p>We are currently overseas on an extended holiday. In March I visited your offices in Pavilion to cancell our Telkom contract. We were given a cancellation document to complete which we did. The document was handed in at your Pavilion offices and emailed to the adress provided. Since then Telkom has debited our account with the bank which we have returned on all occasions. Calls were logged with your call centre by email on the following dates, 23 May, 16 June and 27 June, still no response. Your are currently *****ing our money as you have no authority to debit our account. To date nobody has emailed us or explained why this has not been resolved. The service is absolutely shocking. Please can someone call us and resolve. How many other clients are experiencing the same issues. I can be contacted on ********** or onn my cell which is a NZ number with dialing code +64.</p> <p> </p> <p>R J Scheun</p>