battling since November

<p>So here we are another month on with basically no response from Telkom. i get one phonecall from a lady who due to the bad line(telkom line) said she will email me. and i qoute: Good day Theuns, we find that you do have Fibre line B ********** 14 that is 20mbps with a SoftCap (200GB) Telkom Internet account. Both linked to account number ********** 00001 and active at the address: JUSTICE MAHOMED ST, BROOKLYN. This service has been on 20mbps but this was downgraded to 10mbps in November 2016. Dispute ref. ********** 1 has been logged and resolved for the difference in line speed between 29 Nov 2016 - 22 Mar 2017. This will be reflected on your next invoice. Your data has always been set at 200 gigs with usage found exceeding 200gigs. Please provide proof of the cash payment made for the additional 100gigs on 28/09/2016, as this was invoiced against your October 2016 account. end qoute . the stupidity of the above goes to show the logic of these people. The problem is very Fundemental. in November we asked for the account to be changed to uncapped which obviously will reflect on the account as the account is paid up to date. so Telkom please change the package as requested on the 16th of November to UNCAPPED data. this is for a business that needs uncapped data. THEN put it on the account for payment and problem is solved... this Business can then DO business and i can stop making a noise about your inability to do a simple task that has taken almost 5 months. ***?</p>