Bat service and bad

HI have app**** for my cel contract to be upgraded online on Monday and were contacted By a salesperson the same day gave all my detail and so on every thing was approved and i was told that my new phone will be delivert to my by Works adres my friday 25/08/2017 I have been on the cellphone the whole day so far i been put on hold for more thane a hoer and 35 minutes and still no answer from telkom them that is BAD BAD BAD SERVICE