Bas service ever

My contract Sim hasn't been having network for weeks now. It doesn't respond even when you try roaming, scanning network. I'm more like paying for data i can't use. I tried many times calling telkom through a colleague phone and I'm still not getting assistance. Multiple consultants keep telling me that I must visit store for sim swap which comes on costs as if it's my fault that their Sim is faulty. It pushed me to a point that I wanted to cancel the contract and it seems no one allowed me that opportunity, instead they end up cutting the call on me once they hear me that I request the cancelation which happened 3 times with different consultants, and I wonder if that's how telkom respond when seeking assistance 🤔 I can't be suffering with telkom while they debit my account every month. I'll take my money to someone who values me