Barely have uncapped for a month, already not working. Technicians not communicating, escalated the issue more than 3 times.

Telkom themselves were quick to install the service and I was very happy with the service.

My problem is where over a week ago my WiFi lost connection. I called Telkom immediately to log an issue and explained the problem. I immediately explained that the issue is very urgent as I work from home and as I am a Developer, I need a steady connection all the time. They logged a fault and eventually a technician did arrive and they attempted to fix my line but were unable to because they needed access to a certain property and the owner was not available.

The technician was advised that they come over the weekend and work on the issues as the owner would be available.

The weekend came and nobody called or came to work on the line. On the Saturday, I called in 3 times for a progress report and to try escalate it, I called in on the Sunday too. Telkom said that they notified the area manager as well to put pressure on the matter.

Today came and nobody so much as called either. When I called Telkom they said that the issue is still with the testing center and no technician came out.

I feel that they really aren’t taking their clients seriously, especially that this has inconvenienced me, cost me a lot of money and held up my work.

I have even gone as far as to personally email the testing center twice with no response.

What else must I do to get my service fixed?