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Azraa D

1 reviews | Active since Oct 2016

17 Oct 2016, 15:35

Banking Details Nightmare

<p>Every single thing Telkom has to do never gets done correctly!!!!!!!!!</p> <p>So hear i go i contacted Telkom to change my banking details in last month when a consultant advised me that It will only be effective at the end of October and i need to ensure there is money in my account so they can debit i then draw money from my one account then deposit into my other account just so the debit can be sucessful only to get an sms saying there is insufficient funds to debit in the account they advised me more than once they wont be debiting from (KEEP IN MY MIND I PAY FOR BOUNCED DEBIT ORDERS AS WELL) i then pay the money in at the nearest ABSA which takes 3 hours of my time to stand an deposit money in the bank on month end.</p> <p> </p> <p>I then get my bill to advise i have to pay Telkom R150.00 for a bounced debit that is not my fault i then query this on the 04 October 2016 and they advise that i have to wait 48-72 hours for query to be resolved (BEAR IN MIND THAT I STILL HAVENT HEARD ANYTHING FROM TELKOM)</p> <p>I then get another sms from my bank advising Telkom has tried to Debit again on the 14 October for money that is only due on the 31 October so why are you guys trying to debit early..</p> <p> </p> <p>I need an answer otherwise i am changing my NETWORK AND CONTRACT to anither service provider as i am sick of *********** people.</p>

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Replies (1)
Telkom
Telkom's reply18 Oct 2016, 08:55
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Collections Team.

Your reference number is ***8.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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