1 reviews | Active since Mar 2014
Banking details mess
<p>I am writing this complaint because I am super irritated and annoyed with Telkom. </p> <p>I have been a valued customer for over 2 years and I have not missed a payment since. The one time when I require making changes to my account, you go and mess it up. </p> <p>I called into the Telkom call center, in July 2016 to change my banking and debit order details and the agent informed me that the banking detail change would come into effect starting in August. In August the debit went out of my old account. I went into a Telkom store to find out why that happened and the showed me that the new banking details have been updated on their system. He logged a call and someone from the complaints or enquiry department called and said that banking details changes take up to 30 working days to reflect and they assured me that in September the debit would go out of the new banking details. Guess what? It is September the debit order went out of my old bank account again. What if I did not have sufficient funds in my old account? PLEASE FIX IT and start debiting from the correct account.</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
I would like to know what the SLA is for a simple feebcack regarding my complaint. I logged a complaint on the 21st of September and recieved a case number ( ********** 5) on the 30th of September. That is all fair and well but it is the 11th of October and I still have not recieved feedback on wether my issue is resolved or not. I have since closed my account that you guys keep debiting from and I don't know what is going to happen since next week is the 20th of October (THE DATE WHEN YOU DEBIT FROM THE WRONG ACCOUNT). Are you going to lock my SIM when the debit order does not go through??? I am getting tired of complaing about the same thing with no resolution. Is it too much for you to provide your customers with much needed feedback for an important query? Can someone just provide me with FEEDBACK AND RESOLVE MY ISSUE!!!!
I would like to know what the SLA is for a simple feebcack regarding my complaint. I logged a complaint on the 21st of September and recieved a case number ( ********** 5) on the 30th of September. That is all fair and well but it is the 11th of October and I still have not recieved feedback on wether my issue is resolved or not. I have since closed my account that you guys keep debiting from and I don't know what is going to happen since next week is the 20th of October (THE DATE WHEN YOU DEBIT FROM THE WRONG ACCOUNT). Are you going to lock my SIM when the debit order does not go through??? I am getting tired of complaing about the same thing with no resolution. Is it too much for you to provide your customers with much needed feedback for an important query? Can someone just provide me with FEEDBACK AND RESOLVE MY ISSUE!!!!