BANK CHARGES...REFUND

I am really not happy,once again I am doing this to get your attention to do the right thing ,I was sent a sms stating that your company will debit money from my old account and this is really the very last time that I want to be doing this ,every month its the same story over and over again,I was denied the opportunity to speak to a manager which is violating my right a consumer ,however I do require a call back from a manager to tick all the boxes before I can lodge a complaint to ICASA, I will be taking this route if it is not resolved I.I have been very patient with your company but I had it .I am being told the same thing over and over again I am not going to allow you guys to make a fool of me . I have dealt with your front line agents...you guys just cost more grieve and sorrow than anything else.