Bank charges due for Telkom error

I am disgusted with the pathetic service. I paid my full telkom account on the 18 November, and today 2 December, they debited my account! Due to lack of funds, I have incurred bank charges! 2 hours later, I have been transfered from prepaid, to mobile instead of land-line despite speaking to a manager and 4 consultants!!!!!!!!!!! Happiness Nkutha Pumeza Jessica Rldebe Phiwe Vava Now 2 hours later, I am back to square 1 in the mobile department after being blind transferred from mobile, to prepaid to mobile again !!!!! I want my bank charges refunded to me and I want to speak to a manager which is impossible so it seems!!!!