Ban Telkom

I have logged a complaint to my legal team, My broadband as well ISPA against Telkom who has **** and misled me, as this has been going on for months now, I have taken out a Samsung Galaxy S21 Ultra for R699 at Telkom In January 2022, The phone was supposed to come with a Samsung original S case and S pen, as well as 20GB every month for the first 3 months. Upon arrival of my device, I have not received any of the promotional things mentioned above as they advertised on their website other than the 20GB data only for one month, I called in week after week and month after month, yet still nothing. It has been 5 months now since I received my phone and nothing has been done. They created tickets, but it has been closed with nothing being resolved, I called in multiple times and no one has done anything, I went to three Telkom stores and was told that they cannot help me as I got the phone from Telkom online and not in-store. Telkom told me to go onto the Samsung membership app to claim the promotional items yet they did not provide me with any code to claim or redeem. I have then reached out to Telkom again and they have not given me anything. After this, I went to Samsung who informed me that Telkom does this on a regular basis and leaves it to Samsung to sort it as if they created a mess. A month ago I was called after lodging this complaint since January by a gentleman working for Telkom where I have requested again to be put through to management but they have refused just as they do every time I ask them to have this escalated to management, Since the call, no one from Telkom has reached out to me and I am still waiting for them to contact me, yet my payments still go off every month as normal.