Balance increase without notification

<p>On the 27/05/2016 I received the following sms : "Dear Customer, An additional spending limit of R500.00 was added to your current spending limit". FirsIy I did not request an additional spending limit as I only use the 1 GB data which comes with the contract I signed for.</p> <p>How was the credit limit increase if according to the NCR you are not allowed to allocat credit without a debtors consent.</p> <p>To my suprise when contacting the Telkom call centre I was informed that I have an additional bill of R392.00 which I am unaware of. Please explain how this is possible when I was informed at the store that any additonal data/ airtime purchases should be done via call centre consultant which should verify my personal details.</p> <p> </p> <p> </p> <p> </p>