balance enquiry

<p>On the 4th and 5th of May 2017 I called customer centre about 10 or 11 times just to enquire about my balance due on my account I have been paying the same amount for 3 years and now the amount is more I haven't changed anything on my plan. NOBODY could give me an answer. Since nobody capable could provide me with an answer I told them I won't pay the outstanding amount until somebody will come back to me with an answer.<br />I also asked that my internet service to be cancelled. Today the 12th of May 2017 my internet is still connected</p> <p>So I declare on this day the 12th of May 2017 that I will not be held responsible for any charges on my account from this day forth. I will keep this e-mail as evidence.</p> <p>Mrs A Els<br />account number ********** 64</p>