1 reviews | Active since Aug 2019
Bait Marketing and Billing.
On the 11/06/19,I took a contract with Telkom (Telkom Shelly Centre), Huawei P30 Pro. The package plan cake with 1g Free me Data, 3000 minutes and 30G Telkom Mobile Data that I can use to stream everything. For 10G for 3 months. I was told my Spending limit is R1. (Not that can spend more then R1500). They explained to me that next month that I will pay ProRata amount for my first debit order R1458.00 which I budget for.* Still coming to this matter. As I walked out from the Shop I was able to call every number, as I thought that was part of the plan. I thought I was using my 10G Mobile network data, when my 1G All Network runout.
Not bieng aware that I was using out of bundle as they have said in store and when I spoke with the consultant from Telkom after I received my bill that I will had to pay R3120.50. Which way too much exceeded my Budget. They have charged me R1254.06. Which R1101.17 is For Data 5.8G. And the rest for Phone calls. ( R 4.39= Calls to Telkom, R 148.50, Calls to SA Networks).
On the 30/07/19 I went to Shelly Beach Store. To enquire about this, after I spoke with consultants that I have to go directly to the shop. Where a Case no was opened for investigation for thjs matter, after I spoke with the Agent I took the contract from. Whom she failed to explain to me about the spending limit from day 1 I think. The case no was ***4. I was told I was going to get feedback after 24 to 48 hours. I also sent an enquiry on Telkom Twitter page. No one came back to me redress me about the matter. I decided to Reverse their Debit order of R3120.50 which I thought it was going to speed up the process regarding seriousness of the matter, and again I had to do it so that other debit orders will get their money, because as I have mentioned I didn't budget for such amount.
From there I kept on calling the Call center to find out the way forward, where I was adviced that I do have the rights to dispute the bill, not entire bill, but the charge of out bundle. Because I thought I was using my 10G Mobile Network. On the 13/08/19 I went back to the Shop to Dispute the Bill, where I requested to Speak with the Manager, the 1st Agent Lindani told me Manager was still busy. Then requested my Agent that helped me with the Contract her name is Rashika. Whom was so defence regarding this matter, claiming that she explained everything to me regarding spending Limits. I told her if she Did explain everything, I was going to ask her how can I prevent my self from using that R1500 spending limit. Which I was not going to use looking at my Monthly Budget.
When I requested from her the Manager she Told me Lindani was the Manager. She did not want me to speak to the Manager. Luckily I do have everything in recording. New case no was opened (***8).
I really need Legal help regarding this matter as I believe my rights are bieng violated as a customer, since Telkom is failing to explain 1. WHO INCREASED MY SPENDING LIMIT 2. WHO CHOSE FOR ME TO USE DATA OUT OF BUNDLE WITHOUT MY CONCERN 3. WHY IS THAt Spend limit set in an automatic Manner.
They have told me that they will send My account to Creditors. That is total stress for me and risking my credit profile as a customer.
Your Help will be much appreciated looking forward.
IAm still waiting for them to come back to me regarding my new case no (***8).
On the 19/08/19
I got a reply from Billing specialist as follows :
" Good day
I was told my Spending limit is R1. (Not that can spend more then R1500). They explained to me that next month that I will pay ProRata amount for my first debit order R1458.00 which I budget for.* Still coming to this matter.
As I walked out from the Shop I was able to call every number, as I thought that was part of the plan.
I thought I was using my 10G Mobile network data, when my 1G All Network runout.Not bieng aware that I was using out of bundle as they have said in store and when I spoke with the consultant from Telkom after I received my bill that I will had to pay R3120.50. Which way too much exceeded my Budget. They have charged me R1254.06. Which R1101.17 is For Data 5.8G. And the rest for Phone calls. ( R 4.39= Calls to Telkom, R 148.50, Calls to SA Networks).On the 30/07/19 I went to Shelly Beach Store. To enquire about this, after I spoke with consultants that I have to go directly to the shop. Where a Case no was opened for investigation for thjs matter, after I spoke with the Agent I took the contract from. Whom she failed to explain to me about the spending limit from day 1 I think.
The case no was ***4. I was told I was going to get feedback after 24 to 48 hours.
I also sent an enquiry on Telkom Twitter page.
No one came back to me redress me about the matter.
I decided to Reverse their Debit order of R3120.50 which I thought it was going to speed up the process regarding seriousness of the matter, and again I had to do it so that other debit orders will get their money, because as I have mentioned I didn't budget for such amount. From there I kept on calling the Call center to find out the way forward, where I was adviced that I do have the rights to dispute the bill, not entire bill, but the charge of out bundle. Because I thought I was using my 10G Mobile Network.
On the 13/08/19 I went back to the Shop to Dispute the Bill, where I requested to Speak with the Manager, the 1st Agent Lindani told me Manager was still busy. Then requested my Agent that helped me with the Contract her name is Rashika. Whom was so defence regarding this matter, claiming that she explained everything to me regarding spending Limits. I told her if she Did explain everything, I was going to ask her how can I prevent my self from using that R1500 spending limit. Which I was not going to use looking at my Monthly Budget. When I requested from her the Manager she Told me Lindani was the Manager. She did not want me to speak to the Manager. Luckily I do have everything in recording.
New case no was opened (***8). I really need Legal help regarding this matter as I believe my rights are bieng violated as a customer, since Telkom is failing to explain
1. WHO INCREASED MY SPENDING LIMIT
2. WHO CHOSE FOR ME TO USE DATA OUT OF BUNDLE WITHOUT MY CONCERN
3. WHY IS THAt Spend limit set in an automatic Manner. They have told me that they will send My account to Creditors.
That is total stress for me and risking my credit profile as a customer. Your Help will be much appreciated looking forward. IAm still waiting for them to come back to me regarding my new case no (***8). On the 19/08/19 I got a reply from Billing specialist as follows :"
Good dayHope this mail finds you well.
Kindly note that Telkom does not credit/refund spending limit usage.Please refer to term and condition 5.7 regarding spending limit.Regards,Nthabiseng PhashaBilling Specialist".
I need Legal help to fight this matter.
I was told my Spending limit is R1. (Not that can spend more then R1500). They explained to me that next month that I will pay ProRata amount for my first debit order R1458.00 which I budget for.* Still coming to this matter.
As I walked out from the Shop I was able to call every number, as I thought that was part of the plan.
I thought I was using my 10G Mobile network data, when my 1G All Network runout.Not bieng aware that I was using out of bundle as they have said in store and when I spoke with the consultant from Telkom after I received my bill that I will had to pay R3120.50. Which way too much exceeded my Budget. They have charged me R1254.06. Which R1101.17 is For Data 5.8G. And the rest for Phone calls. ( R 4.39= Calls to Telkom, R 148.50, Calls to SA Networks).On the 30/07/19 I went to Shelly Beach Store. To enquire about this, after I spoke with consultants that I have to go directly to the shop. Where a Case no was opened for investigation for thjs matter, after I spoke with the Agent I took the contract from. Whom she failed to explain to me about the spending limit from day 1 I think.
The case no was ***4. I was told I was going to get feedback after 24 to 48 hours.
I also sent an enquiry on Telkom Twitter page.
No one came back to me redress me about the matter.
I decided to Reverse their Debit order of R3120.50 which I thought it was going to speed up the process regarding seriousness of the matter, and again I had to do it so that other debit orders will get their money, because as I have mentioned I didn't budget for such amount. From there I kept on calling the Call center to find out the way forward, where I was adviced that I do have the rights to dispute the bill, not entire bill, but the charge of out bundle. Because I thought I was using my 10G Mobile Network.
On the 13/08/19 I went back to the Shop to Dispute the Bill, where I requested to Speak with the Manager, the 1st Agent Lindani told me Manager was still busy. Then requested my Agent that helped me with the Contract her name is Rashika. Whom was so defence regarding this matter, claiming that she explained everything to me regarding spending Limits. I told her if she Did explain everything, I was going to ask her how can I prevent my self from using that R1500 spending limit. Which I was not going to use looking at my Monthly Budget. When I requested from her the Manager she Told me Lindani was the Manager. She did not want me to speak to the Manager. Luckily I do have everything in recording.
New case no was opened (***8). I really need Legal help regarding this matter as I believe my rights are bieng violated as a customer, since Telkom is failing to explain
1. WHO INCREASED MY SPENDING LIMIT
2. WHO CHOSE FOR ME TO USE DATA OUT OF BUNDLE WITHOUT MY CONCERN
3. WHY IS THAt Spend limit set in an automatic Manner. They have told me that they will send My account to Creditors.
That is total stress for me and risking my credit profile as a customer. Your Help will be much appreciated looking forward. IAm still waiting for them to come back to me regarding my new case no (***8). On the 19/08/19 I got a reply from Billing specialist as follows :"
Good dayHope this mail finds you well.
Kindly note that Telkom does not credit/refund spending limit usage.Please refer to term and condition 5.7 regarding spending limit.Regards,Nthabiseng PhashaBilling Specialist".
I need Legal help to fight this matter.