BAD/POOR/ NO SERVICE from TELKOM to get FIBRE installed !!!!

I order a new FIBRE installation on 9 August, and the modem was delivered on 12 August already. Installation of the NEW FIBRE line should have been done within 7 to 14 days, but now - 59 days later 0 nothing has happened as yet. If one phone for progress report - after holding on for nearly an hour - one are told: "Installing still pending, we will request update for you" - then nothing happens. !!! Emails are send to the email supp**** - *** - , but that does not get answer or rep**** to either....... the local shop cannot assist me, and just refer me to the call centre...... I have been to the shop twice, and hold on for the call centre so long that their wifi phone actually run out of power and died on me.... needless to say, that the problem was not solved either, as the next time one phone, you have to go through this whole bad experience again, just to be told something one knows already !!!!