Badly treated by Telkom

On the 16th July 2015 I called telkom 10210 to lodge a fault on my phone as it was not working. I wanted to load a waya waya voucher on the phone as by the end on the month was to be suspended. I received a reference number and on the 21 July I got another SMS from telkom informing me that the fault is in the hands of a technician. Till then no correspondence from telkom. On the 28 october I called 10210 to check the process of the fault. I was given *** to call because they say they cannot solve my problem. When I phone that number I was told that the number is discontinued and that the department that have to help me, they have already knocked off, i must call the following day. I phoned ***, I was told that I have to call 10210 as they cannot help me. When I call them, I was told that they cannot help me as the number is cancelled and that they cannot open the number as they are no longer installing waya waya numbers anymore. On all this calls I was using my cellphone. My question is, how can the number been cancelled whereas I'm still waiting for telkom to respond and what made or who cancelled it as it was under technical department? Please respond.