Bad/Lack of Communication

I have not been able to access any of my contract account information on my telkom mobile app for weeks now so I contacted telkom's customer service via chat tonight and got connected to someone called Thipe Gerald... he did not answer my question of why my app hasn't been working for so many weeks and why I have not received communication to the effect that their system is apparently undergoing an upgrade... But for like a month?! Really. He just says it's a system upgrade and will be up and running tomorrow. Which system upgrade takes so long and how are clients not informed of such? I downloaded the app for ease of convenience and to always stay on top of what's happening with my account. Now I must use the sms method which is less convenient for me. This person was extremely unhelpful! I would also like a copy of this chat. As soon as I told him he had not answered my entire question and I had no further questions I was hastily disconnected from the conversation and immediately redirected to another page. Really not happy with telkom mobile!