MVV
Miné Van Vuuren

1 reviews | Active since Aug 2016

31 Aug 2016, 08:49

Bad - Worse - Hopeless - TELKOM!

<p>I cancelled my contract with Telkom back in June, which Telkom only processed in August. After phoning numerous times, finally Telkom cancelled it end of August. After which I got billed on the 25th EVENTHOUGH my debit order date was only set for the 31st. AND for the device that was cancelled.</p> <p>Afterword’s I logged a case AGAIN to refund my money back into my account for the device I was not using since June! As that was the date I cancelled it. I get an email on the 30th saying that the case is closed, but no one even bothers to phone and explain to me the outcome, and when I phoned the morning of the 31st there is no notes made on the case.</p> <p>HOW CAN TELKOM JUST ***** MY MONEY LIKE THAT? I AM SOOOOOO GATVOL!!!!!!!</p> <p> </p> <p>CASENUMBER: ********** 0</p>

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Replies (1)
MVV
Miné Van Vuuren's update02 Sept 2016, 11:29
Reviewer Update

Dear Telkom,

Still to date I have not received ANY feedback on a case that has been closed on 30 August. I am waiting for my money to be returned. And I told the call centre that I do not want to pay because I do not believe I will get my money back, WELL LOOK WHO WAS RIGHT!!!

Doris Sobuwa (D)" ********** who was dealing with my case number and have received 3 emails sofar is still ignoring all my request!

WORSE CUSTOMER SERVICE EVER!!

0 rating to recommend Telkom to anyone!!!!