Bad wifi service Telkom

It is the second time these internet,DLink from Tekom lost everything as a result of poor database from there side.A month and half the first to happen after a power cut from Eskom it has to be reinstalled. Call Center say i have to get a laptop for these kind of problems. Now ,today after a powercut again stuck without imternet.You are so bad 👎, that you whant to charge me R360 for a technician for your bad databases. Is it my fault that your base lose my password??? If you explain everything about getting a laptop wit the instalment i will never sighn up.NEVER.and you Call Center Staff are unprofessional, the english is not understandable. I will rather go to a better Fibre company. And pay R200 extra.you are BAD.