Bad website and bad service

For the leading Telecom company in South Africa, Telkom has the worst website. About 90% of the links on the site clicks through to an error page. The chat feature doesn't work. They never respond to mails and cannot answer simple questions. I've been waiting for them to move my line to my new address and they cannot even answer me whether i'm still having to pay while i don't have a line. There is a reason most people call it Hellcom. If you ever think of going with Telkom, do not. Seriously, just take whatever other option you have.