PL
PHILIP L
1 reviews | Active since Jul 2011
15 Oct 2015, 19:51
BAD VDSL SERVICE
I upgraded my Internet line with MWEB from a 10mb Uncapped Line to a VDSL 20mb UNCAPPED, UNSHAPPED, UNTHROTTLED PREMIUM ACCOUNT.<br> I have had the line for almost a week and the line has not climbed higher than 14mb and the line is only syncing at 16,55mb. PATHETIC. <br> I called MWEB 4 times and they say the escalation is with TELKOM..... Well guess what? I haven't heard a thing.<br> <br> The Exchange by the way, is only a km away.<br> <br> I am paying almost R2500 PM for this ridiculous VDSL LINE, and quiet frankly I AM BEING **********.<br> I have no words to describe my frustration..<br> <br> I have had enough...!!!!
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Telkom's replyOfficial
15 Oct 2015, 20:16Hello pilotos7,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157191.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157191.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply15 Oct 2015, 20:16
Official
Hello pilotos7,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157191.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157191.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media