Bad Unresolved Services

After cancelling my adsl line and data simple advanced with Telkom giving 33days notice on the 28th Nov. My adsl & data line is suppose to run until the 31st Dec including my 20GB + 20GB special. Since Saturday the 5th my data and access profile was deleted and now cannot use any of my paid data. I am now trying for 5 days long now to have my data line back on track and still everyone at Telkom seems to act confused and helpless and blaming the customer for constantly typing the username and password incorrectly. Please stop blaming me for your mistakes made. With a third of this month already wasted, I demand for my subscription to be fully refunded. Telkom can not sort their mistake out in a day or 2 and I am not prepared to accept for this problem to be resolved in another 3 to 5 days. Please stop to try and find the problem as this is becomming to late and 10 days are already gone down the drain. Why after I have cancelled my subscription at Telkom shop do I still have to phone them in a weeks time to check whether my cancellation has been implemented. I'm sorry but you cannot expect me to try and check on my cancellation and waiting for 30min plus.