Bad, unprofessional service

So I signed up with Telkom a week and few days ago for the data packages they have for my studies. I received my order in the same week as I thought it was good and fast service. But then the problems started flooding in. My order is not closed up until today since receiving the package of the first contract. I inserted the simcard in my pocket router that I received the router showed no service. All good and well I patiently waited. After two days I went online to speak to a agent and advised that the router shows no service. She/ he advised it needs to be rica'ed and advised I need to go to a branch. During my work on saturday I went to the branch to have them assist with the rica part and the lady advised she can't help because they don't do it in the branch which is the branch in The Grove mall. Monday I called them and I being told to callthe one department to another and took me a whole day to eventually get to the right person. They advised they need to close the order. They escalated it and said wait for 24 hours. Tuesday came and nothing happened. Today I spoke to a representative of Telkom and they told it was escalated yesterday for the above mention after I questioned why I got a sms saying they will be delivering a new ssimcard but I did not take up a third contract with them. The way it also sounds is that the orders is incorrect as the person was talking about two prepaid contracts instead of data contract that is top up. I have a colleague who has also got a package like mine a week ago and his is working. I'm disappointed in the customer service delivered by telkom as I myself work in telecommunications and its horrible how customers are being treated and the unprofessionalism of the staff. I don't mean all staff as some do help as far as they can but some really don't even need to work there.