Bad turnaround time on New application

After doing the application to install Openserve, after 30 days my free wifi expired and I need to get a service provider for the internet. I choose Telkom this week is week 4 I struggle with them I even pay the R700 request as a deposit 2 weeks ago. When I phone they say my application is in the system. Guys, you that is the Manager at Telkom that see this message for a new customer I am gatvol.