Bad treatment

<p>i took a contract with telkom mobil for 3 phones, when i signed my contract i capped all my phones in the shop and latter in the internet because i was advised that if i do it in the shop it will take 30 days to work, to my suprise when the bill came it was more than we agreed and when i enquired i was told that there is no cap on my contract but they can cap it for me, for about a month it was find and latter the bill was again more and i was again told that there is no cap made on my contact but they will cap it for me. another couple of month it was find and all of a sudden the bill went up again and on inquiry i was told that i did not cap my account and to avoid this from happenning again i must cap my account, and i was asked if i want to cap or not. i exxplainned that i have already done that but i was told that they dont see that on the system. i decided to register a complain with them and the answer i got was that it was my problem and i am responsible for all the money owed to them. my question is how can i be responsible if they are the one making all this mistakes, their mistakes are costing me a lot of problems because now and then i must pay between R300,00 and R600. 00 more on my account which i cant afford. i am struggling with my finances and this mistakes is causing me to default on my other commitment. i still have more than a year on this contract and i dont know what else i must do to stop this.</p> <p> </p>