Bad to worse service from Telkom

Another week, and yet another few days that our ADSL line is down. I've lived in Parys for almost seven years now. We've had trouble with the line from the get go. We've reported it month after month, week after week. I've lost count how many times the technicians came here to "fix" the line. Each time they leave, it works for about two days, then the speed crashes, and after a while it starts to drop. I've repeatedly tried to explain to them that there MUST be another problem somewhere, to no avail. Yet again, we've reported a fault on Friday last week and still nothing. I just keep on getting phone calls (on cellphone of course - don't think the line is working) from phantom "technicians" telling me how good the line is testing. IT IS NOT WORKING. IT DROPS ALL THE TIME. THERE IS NO DIAL TONE. How on earth will we be able to get SOMEONE WITH AUTHORITY here to actually come and see what the problem is? We get excuse after excuse, never ending. My account gets settled EVERY MONTH, however. No excuses there. Pathetic. If I could give ZERO stars I would.