RL
Rika L

1 reviews | Active since Oct 2011

16 Jun 2017, 06:45

Bad to worse service

<p>I have taken out a Telkom mobile contract on the 23/03/2017 . The sales consultant who sold it to me did not check that it is only MTN who has a tower in our area and that TELKOM does not cover my area. I went to their store several times and called several times to inform them. I took the device back on the 30/03/2017 with goods returned note number 85857. It was a witi router E5573.</p> <p>On the 10/05/2017 I spoke to Mandisa with ref no ********** 0, Mandisa assured me that the contract has been cancelled.</p> <p>HOWEVER TELKOM HAS BEEN DEDUCTING MONEY FROM MY BANK ACCOUNT EVERY MONTH. I managed to return it via my bank.</p> <p>BUT YESTERDAY THE 15/05/2017 TELKOM DEDUCTED (STOLE) R525.74 FROM MY BANK ACC WHICH I CANNOT RETURN VIA MY BAN****!</p> <p>I WANT MY MONEY BACK IMMEDIATELY.</p> <p>ALSO CHECK YOUR STAFF AT YOUR OFFICES IF THEY STOLE THE DEVICE AND ARE USING IT!!!!</p> <p>WHY AM I PAYING FOR A SERVICE I DO NOT HAVE¿¿¿¿¿¿????????</p> <p>RIKA LAING</p> <p> ********** 491</p> <p>TELKOM NO WHICH WAS ISSUED TO ME WAS: ********** 414</p> <p>ORIGINAL RECEIPT NO ********** 51</p> <p>SERIAL NO OF DEVICE ********** ********** 8</p>

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Replies (5)
RL
Rika L's update21 Jun 2017, 17:11
Reviewer Update

Good day

Do you have any feedback for me?

I have had no feedback yet as to when my money will be paid back to me.

I need this to be resolved quicker please.

Regards

RL
Rika L's update22 Jun 2017, 17:28
Reviewer Update

What is taking so long?

RL
Rika L's update24 Jun 2017, 16:43
Reviewer Update

I called TELKOM this morning just to find out that nothing has been done yet to resolve my query.

The service I am receiving from the social media team is just as appalling as the sales team and the call centre.

PLEASE RESOLVE MY QUERY IMMEDIATELY

R LAING

RL
Rika L's update24 Jun 2017, 16:44
Reviewer Update

I called TELKOM this morning just to find out that nothing has been done yet to resolve my query.

The service I am receiving from the social media team is just as appalling as the sales team and the call centre.

PLEASE RESOLVE MY QUERY IMMEDIATELY

R LAING

RL
Rika L's update27 Jun 2017, 17:47
Reviewer Update

Must I start a new hello Peter case or will someone respond?

?......????????????