Bad to Non Existent Service at Telkom

I am currently not happy with the service (non existence thereof) by Telkom.

My first complaint was on the 22nd Feb 2018. I contacted Telkom informing them that my ADSL and telephone line was down and I needed someone to come to the house to take a look at it.

The Telkom tech people only came through to my house on the 23rd March (which is a full month later) and informed us that they couldn’t fix line. At the time when I had contacted Telkom, I was given the following ref no: 555CRK220218.

After the frustration that I got from this, I made a decision to cancel the contract altogether and find another provider because I had had such lack of service previously from Telkom and this was annoying.

So, we canceled the contract on the 12th April 2018,. When I signed the cancellation form in April, I was informed that the cancellation would take 21 days to be processed. To my surprise,on the 4th May 2018 , we were still receiving invoices , that were informing us that we were owing on the account still. I visited the Cresta mall branch to effect ANOTHER CANCELLATION (this was besides the one I had done in April). The cancellation I completed at Cresta, was then sent to manager at Head office. I was informed that her name was Nina and was given the following contact numbers: ********** 679.

At this point, I was satisfied that my cancellation would be processed and I would not have to worry. Yet again, I received another invoice.I went back to Cresta on the 10th July 2018 and this time the matter was escalated to a gentleman called Issac. I was asked to send an email of ALL the cancellation documents to the following email: ********** . And he said the matter was taken to Accounts to cancel the invoices they had sent after the contract was cancelled.

I am now in November 2018 and to my surprise, I am being informed that my account has been handed over to Legal for non payment. And my question is WHY? I mean, why did no one effect the cancellations from before?

Now in November, I have sought assistance from a lady called Nomzikazi Komani and she has clearly been of no help.

All I want is help to clear out my name and have my account cancelled and this has caused to be such an uphil battle and I do not like that.

One does one have to do to get help from Telkom honestly? Why can noone help me to resolve this issue and now I have been handed over for no fault of mine.

This company is just but a ****, if I was to say so myself.