Bad to NO service from Telkom

I use Telkom as my service provider for e-mails and internet. On Monday I noticed that there is as problem with my modem. I called the call center to report the fault and hear what I need to do before calling a technician. I held on for more than 15 minutes and no-one answered my call, all I hear is bad music and adverts of other services provided by Telkom. As they stated they are experiancing high call volume at the moment I decided to try again later. Well I did and just got the same treatment in more or less the same time. So I tried the next day several times, again with no success, only how to I can report a fault on other ways, like on their web-site. So on day 3 I try that option - did not work either, just got a message that they cannot process my request at the moment! So phoned the call center for a fourth day in a row, again with no result! Today I walked into a Telkom Shop, which is one of my other options the ads suggested, for help! Well walked in, explained my problem and got a \Sorry but we can't help you