Bad terrible service

I am not sure anyone at Telkom is actually working. Covid 19 seems to have put Telkom online and then nothing gets done. 3 cases, many calls, online query, billing query, sms, Facebook.....and not one customer care agent can help. It astounds me that Telkom cannot resolve 1 issue. You are incorrectly billing me. The fibre line is not stable, and no one out of 20 people can help. So do me a favour, cancel my service, collect your stuff and let me move to a service provider that actually knows what customer care is