Bad terrible service

Item: Telkom
Rating: 1

I had my annual prepaid telkom line for nearly 13 years. I paid my rental once a year for the waya waya line. I then went on pension in August last year and had to move. I phoned Telkom and asked if our phone can be transferred to our new address and still use same. I was told YES can be transferred and will only get new number and still have this prepaid waya waya service contract. In November I went to Clearwater Telkom office app**** for transfer. Filled in forms and paid more than R300 for the transfer of the line. Then got sms from Telkom to say application was done and will be contacted to do insallation and activate line. Since then I am having endless problems with Telkom. They have changed my prepaid to MONTHLY and this is not what I had and I dont want to be charged R95 per month for rental. O want the SAME waya waya cotract that I had all along... that I was told CAN be transferred. I have wasted time and money trying to phone 10210 to get this sorted. I even went in to the telkom branch again. Spent HOURS on the phone ... transferred from pillar to.post!!@ Check your records. See what is going on and get this sorted ONCE and for all. If I cant have the transfer done for the same line I had I want to be refunded for all the costs to transfer the line as well as all the airtime oyrchased where Telkom just took my money for monthly rental .. unauthorised. More than R800 already. No one ... no one ever calls you back to sort out. And no one knows how to help you or who to go to assist with my query.

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