BAD TELKOM SERVICE IN CANCELLING CONTRACT ENDED UP IN BAD CREDIT SCORE

I bought a new house. I gave 1 months notice to Telkom. I went to their branch in Riverside mall on the 1st of November, all was captured and all my supporting documents was scanned. I went home and scanned all documents and sent it by email as welll. On the 7th of November as I got no response to any Telkom consulant that my notice as processed. I was told to wait a month. I got my invoice end of the month, I phoned to complain and could not understand as I have already given notice. The place where we bought a house has no Telkom lines and no Telkom fiber optic. I could not continue with Telkom as there is no Telkom facilities in the estate. Since then I have received every month a bill from telkom. Yet, every month I phone and asked can they not see the notes that I have cancelled in 1 November 2017. Every month I still get a bill. I did get somebody at Telkom that for the first time send me and email to acknolewge that they were woring, they will correct it and they will credit and reverse the invoices and close the account... 3 months down the line , I still get an monthly invoice and it is nearly at R9 000. I found out yesterday that this has now contributed to a bad credit record. I will consult a lawyer today as this was not my fault. I was not a default in my side and I did not use this telkom line as it was disconnected when I moved out end of November 2017. I was a Victim of a big company that has over exposed my credit rating because of a non payment account that was not due. • Cancellation Order Number: ********** 73A. • Your Request to Cancel: TIN ********** . • Service Number/s: ********** 29. • Cancellation Effective Date: 01/12/2017. • Order backdated: 01/11/2017. • Notes: Customer want to cancel TIN ********** , request was sent on the 01/11/2017 system does not allow me to backdate. Ref number ********** 73A