BAD TELKOM SERVICE ... FRUSTRATED

Kindly advise why it has taken so long to get a reply from your service centre. I app**** online for the Broadband Uncapped which in my area would be R599.00 as we are the first 50 customers. I got an e-mail confirmation to say that my application was successful (14/01/2016), and I got a reference number *** and was advised that a sales consultant would phone me. No one has contacted me to date. I have had to follow up time and time again and have been told that I am not registered on the system although I got this e-mail after applying online.<br> I was then told to go in to my local Telkom agency if I wanted this done quicker, which I did, but I was told that it would cost R899.00 in store instead of the R599.00 when applying online????<br> I phoned the Telkom help line today again and spoke to Phumzile who put me through to the wrong Department and I had to hold for another 20 minutes. I then spoke to Nadira who advised that she will leave a message with the LTE Service Department who will phone me within an hour and a half, that was 3 hours ago.<br> I am really frustrated with Telkom's service delivery.<br> What do we need to do to get connected at home???<br> <br>