Bad Telkom Service

Telkom service is horrible. I feel I have exhausted all channels of escalation without any resolution. From the Telkom branch, call centre agents, and the customer service experience or 180@telkom email that they end up ignoring you

Since the 25th of Nov 2025 - my sim stopped working. I went to the Sandton City Telkom and they indicated I needed to do a sim swap as my sim is old. I did on the 26th Nov and since then sim has been showing “Service”. I call the call centre and they indicated I need to go the same place I did the sim swap for them to log a ticket / case. I did and the logged it an it was resolved but still I can’t use my sim as it shows “no service”. I have been to the branch over 7 times already and staying in the south travelling all the way to be told there is nothing they can do it’s really unprofessional and bad customer service. They indicated I should do another sim swap and I did still not working for the 3rd time and all I have paid each time.

I’ve been following up since then and even logged another ticket/case and still nothing.

This is very bad experience and has a negative impact on me as this is my primary number and I haven’t been able to transact since as I depend on this number for OTP. If Telkom doesn’t have a better first call resolution and customer experience for loyal clients then I don’t know what people are doing there. For over 8 years being with Telkom to-date they still can’t resolve a mere connection issue and everyone seems to to know what to do

This is really bad service and poor customer experience.