BAD TELKOM SERVICE

I called Telkom in March to cancel the package I was on. I was asked to send an email which I did. Telkom only rep**** to me in May. Since May I am still struggling just to cancel my package. I was asked to settle my bill which I did. My request was still not cancelled. Today is July 8th , I am paying another bill for a service I have not been using since March which I asked to be taken off. Telkom responds to emails once in a week or once in 2 weeks. Since March I have been paying for service (April, May, June & July) for service I am not using. I have been requested to provide. I was asked to provide the ffg details Your passport number/Id number, Expenditures , gross income, net income ,/ monthly expenses • Employment information/ name of employer as well as contact number • Next of kins details / name and surname as well as contact number • Preferred payment information/ eft/cash or debit order / Your physical address

I am so frustrated right now. How can I be struggling just to cancel a fixed line promotion not even cancel the line, while I am paying every month for pathetic service . Telkom has such bad service