BAD TELKOM SERVICE

<p>Two months into a new LTE WiFi contract with Telkom, it was clear that the coverage is not good in my area and I have reported the matter. I was told that I can only migrate to ADSL as my best option after three months which was the 09 April 2016 in this case. I then app**** for ADSL line to be installed as the LTE contract will be cancelled in April. I contacted them to cancel the contract and they told me that they will have to send technicians to come out and test/verify the network coverage. This did not happen until the 24 May 2016 when my ADSL line was installed. I continued with the enquiry to ensure cancellation of the LTE contract since by now I had the ADSL which worked perfectly. I have been sent from one office to another until I had spoke to the LTE manager and he assured me that my case was at cancellation and it takes 21 days for it to be cancelled. To date I have been waiting for th cancelletion. Sadly all this time my account was being debited a monthly bill when I had stopped using the service in March 2016. I eventually went to the bank in August to stop/block the debit as advised by one of their consultants. I am still waiting for them to cancel this contract as I am happy with the ADSL, sadly they are still sending me monthly bills.</p> <p>Case number ********** 7. Last spoke to Telkom Mobile LTE Managers: Meshan on the 04 Aug 2016, then Keneiloe 05 Sep 2016. Please help as I need the refund of the monies taken when I was not using their service.</p> <p>Regards</p>