Bad Telkom service.

I had an overdue payment with Telkom for June 2020. They did however deduct their full total R2254.73 on 26 July 2020. Till to date 05/08/2020 their financial or collection department has not allocated my funds. I keep getting messages that my account is overdue. All my telkom accounts have been suspended. The call center cannot transfer to their collection department. There is absolutely No one available to resolve this matter.