Bad Telkom service

Very disappointed with the service I am receiving from Telkom! I requested a Fibre installation in May 2018. Vumatel installed the fibre link within a month but I had to wait until Nov 2018 for Telkom to deliver the router. I was away on leave in June 2018 the impacted the delivery, but after a lot of follow-ups once I returned, I only receive the router in Nov 2018. Telkom started to bill me for Fibre from Sep 2018, although the service was not installed end-to-end. I opened a billing dispute on 4 Oct 2018 that has still not been resolved after numerous follow-ups from my side.

Fibre set-up completed on 20 Nov 2018. In less than a week, I am having intermitted correction issues. Telkom cannot send someone out because the billing dispute has not been resolve!!!! And I must just pay for this BAD service. Very disappointing after years of good service. Time to cancel all my Telkom services.