Bad Telkom service

The service is really bad I waited for 4 days to be told that my query candidate be done after I spoken to Menete who escalated my query to be resolved and said it will take 72 hours to be resolved, first I spoken to Lulama at 20:15 on the 15 November and informed that Snethemba will call me till today she never did, same day I spoke to Mbali at 20:45 she dropped the call on me the service is bad no professionalism they are *********** and untrained,today I spoke to Refilwe at 12:38 she said my query will be escalated and it is still under 72 hours and their 72 hours is 9 days just imagine how do they calculate 72 hour she explained that it's 8 working hours I waited for four days to be told about 9 days to resolve my query then I asked for a superior and she put me on hold coming back with questions and need to a re-plain my self time and time again,that I made a mistake instead of purchasing all net work data I purchased Telkom data,I asked her isn't any notes from the system then she put me on hold for a superior (Poul) he told me it cannot be done why was it referred to the data department and told to wait for 72 hours for four days not using data at all I spent R100 for data unable to use them for four days just to be told my query can't be resolved is this a service that it is given or a zoo that's it's runes and called a call centre, Telkom service is really bad I did complain about the net work as it really bad was given a number to fail 10210 but still that number gets me back to customer service,they them self's they can't hear me because of thier net work, you can use 7 to 7 calls it has a very bad connection even if you use your own airtime you spend your own money just to keep on asking can you hear me or the person from the other side will ask. Can someone higher besides a supervisor call me or get to the bottom of this